Shipping policy
This Shipping Policy applies to orders placed on NuvayaSole.com.
Processing Time
Orders are usually processed within 1–3 business days.
Business days do not include Saturdays, Sundays, or public holidays.
During busy periods, promotional events, or holidays, processing may take a little longer.
Shipping Options and Rates
We currently offer the following shipping options:
Standard Shipping: $5.95
Expedited Shipping: $9.95
Free Shipping: Available on orders over $60
Free shipping is automatically applied at checkout when your order subtotal is over $60.
Estimated Delivery Times
Estimated delivery times are listed below:
Standard Shipping: 15–25 business days
Expedited Shipping: 7–15 business days
Delivery time starts after your order has been processed and shipped.
Please note that shipping estimates are not guarantees. Delivery may be affected by customs processing, carrier delays, weather conditions, holidays, incorrect address information, or other situations outside our control.
Shipping Confirmation
After your order ships, you may receive a confirmation email with tracking information.
Tracking updates may not appear immediately. In some cases, it can take several days for tracking details to update in the carrier system.
Free Shipping Over $60
Orders over $60 qualify for free standard shipping.
The free shipping discount will be applied automatically at checkout when eligible.
Address Accuracy
Please review your shipping address carefully before placing your order.
Nuvaya Sole is not responsible for delays, failed deliveries, or lost packages caused by incorrect, incomplete, or outdated address information provided by the customer.
If you notice an address error, contact us immediately at:
We will do our best to assist, but we cannot guarantee address changes once an order has entered processing or has been shipped.
Delayed Packages
If your order is taking longer than expected, please check your tracking information first.
Carrier delays can happen and may be outside our control. If you need assistance, contact us at nuvayasole@gmail.com with your order number.
Lost Packages
If tracking shows your package was delivered but you did not receive it, please check with neighbors, household members, your local post office, or the shipping carrier first.
If you still need help, contact us and we will review the situation.
Customs, Duties, and Import Taxes
International orders may be subject to customs fees, duties, taxes, or import charges depending on your country or region.
These charges are not included in our product prices or shipping fees and are the responsibility of the customer.